
Okay, so I walked into Sears the other day to purchase a new water filter for our Kenmore Cool-o-matic refrigerator. That’s all I wanted. I had my kid on my shoulders. We were both in our steamy winter-wear. Just an in-n-outer, you know.
I find the overpriced water filter, with the help of a Sears Appliance Specialist (which is a whole other posting), and we go to check out.
“Would you like to use your Sears card?”
“No.”
“Would you like to apply for a Sears card today?”
“No.”
“You could save ten percent on your purchase today.”
“No, thank you.”
“You don’t want to save ten percent today?”
“Oh, well when you word it that way… um, still no, sorry.”
“Well, it seems a little silly not to sign up if you can save some money today.”
“I save some money today so your company can attempt to rape me with a whole cast of hidden fees and interest? That seems fun. Let’s do it!”
I did not actually say that. I wanted to say that, but some corporate mofo whom she has never met has decided that she needs to say that. She is simply now — as I have been in the past — a shill. I wanted to take it out on her, but that is not how I work. So I said,
“Um… no, I’m sorry I’m not interested in adding another credit card to my interest-bearing menagerie. Thanks though.”
I thought interest-bearing menagerie was a little funny. Defuse some of my sudden frustration. All I wanted to do was pay for my overpriced water filter and leave.
“I understand,” she smiled.
“Thank you,” I said, truly grateful.
“Would you like sign up for our Sears Rewards card.”
Seriously?
“Um… no on that, too.”
“You can build up rewards toward a really nice purchase.”
“No, thank you. I don’t shop here for pleasure.”
That one, I actually did say. And at that moment, boy, did I mean it.
That shut it down for a moment, and I was feeling kind of bad. I am a little more sensitive than I care to be. But whatever.
Then out from the thermal receipt printer came a receipt that could have contained the contents of the Oxford English Dictionary … at lest from F to U. It kept coming and coming and coming.
Please remember that I purchased a single item.
I’ve been in the store now for a good fifteen minutes. My son is now leaning his head over my left shoulder reaching toward the ground like Indy reaching for that holy grail, saying, “Down! Down!”
I wanted to reach toward the door and say, “Out! Out!” But alas, I am the adult.
She handed me the toilet paper roll of a receipt and circled a url on the thing then said,
“If you go to this website and take the survey you can register to win $3000 from Sears.”
“Okay.”
“And Sears takes customer service seriously,” she said with a straight face. “That’s why they only accept 9s and 10s as passing scores. So when you answer questions about my service for you today please do keep that in mind. I really need a 9 or 10 for this transaction.”
Tangent: I have a friend who likes to push my buttons. He can tell when he’s hit one because I have this thing that happens. My face turns red, starting at the neck and filling up like a pitcher of cherry Kool-Aid. I can feel it happening, too. I’ve sort of gotten to a place where I can control it a little if the situation is building up to it.
I’m pretty sure I didn’t control it on this one.
Now, here is the problem for me. There is nothing for me to find good in this situation. Because here are the options:
1) Sears is so myopically stupid that they really do think 9s and 10s are the only passing score on these ridiculous surveys that only people who want to spend time online for a $3000 shopping trip will fill out. Surveys that I refuse to believe have any statistical validity, and must be outrageously skewed toward the volatilely angry, the time-free random gamblers, or people who desperately need the money.
or
2) She’s a lying sack of moose scat.
Neither of those options made me feel happy being human.
I was also fresh off purchasing a vehicle (on a 1-5 survey rating) that was easily a 3 if not lower.
Our salesman gave us the same spiel. Only a 5 is passing. Well, either way, a 5 experience it was not. So …
Let me put this in a teacher perspective. That is like a student coming to me and saying,
“My parents are only accepting A and A+ work. So if you could keep that in mind when you grade my paper, that would be great.”
Either the parents are grade-fascists exerting unneeded pressure on their kid, or the kid is, as I said earlier, a lying sack of moose scat. Neither option brings me pleasure. And, yes, I have had that occur in my classroom.
So, there is my rant for the day. It is the tired and now clichéd lament of poor customer service. The old Oh-there-was-a-time-when. I sound like my father.
Anyway, my wife really only accepts 5s on my blog scores, so, if you see her …
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